No-shows on a 60-cover tasting menu venue aren't a rounding error — they are the difference between a profitable service and a written-off one. Revasi runs the reminders, reconfirmations and credit-card holds for you, so the seats you sold are the seats that arrive.
Configurable per experience. Live for every booking. No manual chasing required.
For a high-end venue running a fixed-cover tasting menu, a single no-show table of four is often a multi-hundred-dollar revenue loss with no chance of replacement. Walk-ins don't fill a 19:30 slot at 19:35. The kitchen has prepped, the floor has staged, the wine has been opened.
Most reservation platforms treat the booking as the end of the journey. They send a single confirmation email and assume the guest will turn up. For 80% of bookings, they will. For the rest, the operator is left chasing reconfirmations on WhatsApp, manually charging cancellation fees, and reconciling card holds in spreadsheets.
The premium-venue version of this problem is sharper still. High-cover bookings, tasting menus, private dining rooms and chef's tables involve more prep, more staff and more committed cost — and often involve guests booking weeks in advance, when intent is high but memory is short.
Revasi treats the booking as the start of a sequence. Reminder, reconfirmation, optional credit-card hold, cancellation policy enforcement, and a guest history that flags repeat offenders before the floor team meets them.
Each of these maps to a configurable setting in the Revasi admin — switch them on per experience, set the policy text, and the booking flow does the rest.
A pre-arrival reconfirmation email sent on a configurable cadence — typically 24 to 72 hours out — with a one-click reconfirm button that updates the reservation status. Guests who don't reconfirm are surfaced to the floor team.
Settings · Emails · Reconfirmation heading & content
Optional credit-card capture at booking, configurable per experience — perfect for tasting menus, chef's tables and private dining. The hold integrates with the cancellation policy you set, with the policy text shown to the guest before they confirm.
Settings · Policies · Credit card description
Different rules for à la carte vs tasting menu vs private dining. Configure the cancellation window, fee structure and policy copy for each experience separately — so a 48-hour USD 100-per-person policy for the tasting menu doesn't bleed into a flexible bar booking.
Settings · Policies · Experience policies
Every reservation links to a persistent guest profile with full booking history. Repeat no-shows are visible the moment the team opens the booking, with internal notes that travel across visits. New bookings from flagged guests can be reviewed before confirmation.
Search · Client profile · Notes & labels
5 steps · live for every booking
Guest books through your branded booking flow. A confirmation email is sent with the cancellation policy clearly stated, plus the credit-card hold notice if enabled for that experience.
A reminder email is sent at the cadence you set — typically 48 to 72 hours before the reservation — branded with your venue copy, photography and tone of voice.
Closer to arrival, the guest receives a reconfirmation email with a one-click button. Reconfirmed bookings update status in the admin; un-reconfirmed bookings are flagged on the listing for the floor team.
If the guest cancels inside the window, the policy fee is charged against the held card. If they no-show, the same logic applies — without anyone having to chase the charge manually.
No-shows and late cancellations are written to the guest's profile history. Future bookings from the same guest surface this context to the floor team, so a pattern doesn't repeat unnoticed.
Premium venues don't need a heavier hammer — they need the reservation system to do this work quietly, in the background, without breaking the brand experience or the floor team's rhythm.
Revasi · OpenTable · Chope · Resy
| Feature | Revasi | OpenTable | Chope | Resy |
|---|---|---|---|---|
| Reconfirmation email with one-click reconfirm | Partial | Partial | ||
| Credit-card holds per experience | ||||
| Per-experience cancellation policies | ||||
| Cancellation fees charged | ||||
| Persistent guest profile with no-show history | Partial | |||
| Fully branded reminder emails (no third-party brand) |
Compiled from publicly available materials. Features may vary by plan or region.
Revasi sends an automated reminder email a few days before the booking, then a reconfirmation email closer to arrival with a one-click button. Optional credit-card holds and per-experience cancellation policies turn no-shows into recoverable revenue rather than write-offs. Repeat no-shows are flagged on the guest profile, so the floor team has context before the next booking.
Yes. Credit-card holds are configurable per experience. You can require a hold for the tasting menu and chef's table while leaving à la carte and bar bookings frictionless. The credit-card description and cancellation policy text are also configurable per experience.
The cancellation fee defined in your per-experience policy is charged against the held card. The guest receives a cancellation email with the policy and fee clearly stated. The reservation moves to a cancelled status, the table is released, and the charge is reconciled without manual work.
Like your venue. Every reminder, reconfirmation and cancellation email is fully branded — your domain, your typography, your photography, your tone of voice. The guest never sees the Revasi brand. You configure the email copy in Settings › Emails.
Yes. Each guest has a persistent profile with full reservation history and internal notes. When a new booking comes in from a known guest, the floor team can see prior no-shows, late cancellations and any custom labels (Press, Critic, F&F, etc.) before they prep the table.
Yes — the features are configurable. For a casual bar, you might switch off credit-card holds and run only the reconfirmation email. For a tasting-menu venue, you might enable the full sequence. Each experience type gets its own policy, so one platform serves both.
Pre-arrival revenue
Drink pairings, course upgrades, group venue cross-sell — captured during the same booking flow that protects against no-shows.
Service preparation
Capture allergies, halal, vegan, and tasting-menu-specific requirements with conditional follow-ups before the kitchen preps.
Platform comparison
How Revasi compares against SevenRooms, OpenTable, Chope, TableCheck and Resy on no-show tools, branding, commission and onboarding.
Personal onboarding. Reconfirmation, reminders and credit-card holds live on day one.
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